1. Check the technician's qualifications
The minimum standard for any work on the high-voltage system is IMI Level 3 (or Level 4 for battery pack rebuilds). Reputable garages display their certifications openly — both on their website and via accreditation bodies. If a garage can't tell you which IMI level their technician holds, walk away.
2. Look for trade accreditations
- HEVRA (Hybrid Electric Vehicle Repair Alliance) — the UK's main independent EV trade body.
- Good Garage Scheme — broader trust scheme, not EV-specific but a strong general signal.
- AA / RAC approved — broader trust schemes again.
- Bosch Car Service / Eurorepar / Top Service — manufacturer-grade independents.
Multiple accreditations beat a single big name. The EV Pros surfaces all of these as badges on listings.
3. Read reviews carefully
Look for:
- Reviews mentioning specific EV models or issues (not just generic "great service")
- A mix of positive and negative — beware of all-5-star, all-very-recent profiles
- Response from the garage to negative reviews
On The EV Pros, every listing carries a Trust Score that aggregates review data, qualifications and customer history into one number, updated nightly.
4. Ask the right questions
Before booking, ask:
- Which IMI level does the technician working on my car hold?
- What diagnostic tool do you use for [your make]?
- Will you provide a written quote and a battery health report?
- Is the work warranty-respecting?
- What's the turnaround?
5. Use a trusted directory
Search The EV Pros directory by postcode to find verified UK EV specialists. Each listing shows IMI certification, HEVRA approval, services offered, real reviews and a Trust Score — so you can pick a qualified specialist with confidence.